Quality
Session outcomes, goals, sentiment, topics, and custom evaluation results.
The Quality tab (/sessions/:sessionId/quality) gathers outcome and evaluation signals for
one session after close-time pipelines finish.
What you see
Depending on what ran for the session:
- Outcome — completed, escalated, abandoned, and related end states, with reasoning when available
- Sentiment — turn-level sentiment arc (jump to the proving turn on Timeline)
- Goal lifecycle — whether the agent fulfilled the caller’s intent
- Topics — classified subject labels for the session
- Custom evaluations — results from judges you defined under Evals
Fleet-level quality trends live on Overview and the agent workspace Quality tab. Open Timeline when you need transcript or audio evidence for a score.
Related reading
- Evaluations — built-in close-time signals and custom judges
- Topics — org-wide topic volume and drill-down
- Timeline — proving turns and span detail