Topics
Organization-wide topic groups and drill-down into sessions.
The Topics page (/topics) groups inquiries into lasting topic labels so you can see volume,
outcomes, and cost by subject as well as by agent.
Why topics matter
After sessions close, Parlot classifies what the interaction was about. Topics compound over time:
- Reused labels show recurring demand (for example, billing disputes).
- New topic labels surface emerging issues before you define a fixed list.
Use topics to prioritize product fixes, staffing, and evaluation coverage.
Working with topic groups
On Topics you can:
- Browse topic and subtopic volume for the organization
- Merge or manage groups when labels should be combined (as the UI allows)
- Drill into filtered Sessions for a topic
Per-agent topic detail also appears in the agent workspace Topics tab, where the catalog is scoped to one deployment.
Related views
- Quality and Overview for outcome context
- Cost when you care about spend by subject
- Evaluations when you want judges focused on a topic cohort